Customer Care
Orders, refunds, rewards, subscriptions, delivery notes, and account questions.
How can we help?
Most answers in under a minute. Real humans are always one tap away.
Human support lanes
A real team owns every issue type.
Serv can collect the first details, but TrueServe routes unresolved issues to the right support lane so people are not stuck repeating themselves.
Driver Ops
Applications, document review, payouts, delivery issues, and approval updates.
Restaurant Onboarding
Merchant applications, menu setup, POS planning, Stripe, and launch readiness.
Support without the runaround
Order questions, account help, and real people when you need them.
Ask Serv handles quick answers first. If something needs a human, we keep the context and route it to support.
Top questions
Sign in and open Orders to see live status, ETA, and handoff updates. If anything looks stuck, Ask Serv can route it to support.
Open Rewards, choose your current plan, and select manage plan. You can also email help@trueserve.delivery and we will help with the account change.
Start with Ask Serv or email help@trueserve.delivery with the order number, missing item, and a photo if you have one. We will review it with the restaurant.
Yes. Open your completed order and choose the tip option when available. Drivers keep 100% of their tips.
Rewards points are added after delivered orders. Plus and Premium members earn faster multipliers and can unlock credit, perks, and priority support.
Drivers can apply from Drive & Earn. Restaurants can start from For Merchants. Both applications route to the admin team for review.
Still need a human?
Drop us a line. We answer every email within 4 hours.