Service Terms

Effective Date: April 8, 2026. By using TrueServe, you agree to these terms.

1. Service Availability

Service areas, delivery windows, and platform features may vary by location and operational status. TrueServe may update or pause service availability when required for safety, compliance, or reliability.

2. Account Responsibilities

Users are responsible for accurate account details, secure login credentials, and lawful use of the platform. Unauthorized use, fraud, or abuse may result in account restrictions.

3. Orders, Payments, and Cancellations

Payments are processed through integrated payment providers. Refund and cancellation outcomes depend on order status, fulfillment stage, and issue verification. Customers can report issues directly in order tracking with proof photos.

4. Support and Disputes

AI and human support channels are available for operational issues. For unresolved matters, contact support@trueservedelivery.com.